Practice Policies

24-Hour Cancellation Policy

If you need to cancel or reschedule a session, please try to do so as soon as possible.
To avoid being charged the full session fee, please cancel/reschedule at least 24 hours in advance of a scheduled session.
Sessions can be cancelled/rescheduled via:
- Phone/voicemail/text
- Email
- In the HFT online client portal
If you arrive late to an appointment, the session will still end at the scheduled time and you will be charged for the length of normal session.

I do not provide “on-call” (24/7) emergency support services to clients.
Please do not contact me by email or contact forms regarding a crisis or emergency situation.
If you are experiencing a crisis or mental health emergency:
- Contact 911
- Go to the nearest emergency care center
- Contact any crisis hotline
- Call or Text: 988 - Nationwide Suicide & Crisis Lifeline
- Contact the Whitebird crisis line - (541) 687-4000 (Eugene)
Additional crisis resources:

Your privacy and confidentiality are of utmost importance to me.
To ensure that none of your personal, private or confidential information is unintentionally shared with third-parties, I ask that you do not share sensitive or personal information via email or text message.

For potential clients / non-clients, please consider the following HIPAA-secure modes of communication:
- Call me on the phone (459-899-5016) and leave a confidential voicemail
- Submit a secure form: HIPAA-Secure Contact Form

For existing clients, please consider the following HIPAA-secure modes of communication:
- Call me on the phone (459-899-5016) and leave a confidential voicemail
- Send me a secure message through Simple Practice
- Send me a secure message through Spruce Health app